Transcript Centre Service & Operational Policies

Established in September of 1998, the University of Toronto Transcript Centre (UTTC) produces consolidated transcripts for almost all students and alumni at the University of Toronto. A student’s transcript is an official copy of their academic record and contains a summary of their academic activities at the University. The official transcript is certified by the University Registrar, bearing the Registrar’s signature. The University of Toronto is pleased to offer the official transcript in both an electronic (eTranscript) and paper format.

Please read below for a list of Transcript Centre Service and Operational Policies:

The University of Toronto Transcript Centre does not produce transcripts for the below programs/divisions. Students and alumni who have taken courses or programs with the below academic divisions must contact them directly for their record of studies:

The main body of a standard academic transcript at the University includes a list of all courses attempted, the grade result in each, the average course grade (undergraduate only), and sessional and cumulative grade point averages (undergraduate only); transfer credit or advanced standing awarded; titles of any theses (master’s and doctoral); information about the student’s academic status including records of suspension and refusal of further registration and current academic sanctions; and the details of the program(s) (including fields, specialists, majors, and minors) and degree completed. Beyond this standard content, University of Toronto transcripts can include a wide variety of freehand transcript notations intended to recognize student achievement. The contents of the official transcript is governed by the University of Toronto Transcript Policy.

The University of Toronto offers the official transcript in a paper and electronic (eTranscript) format:

Paper

The paper transcript is official only when received in a signed and sealed envelope issued by the University of Toronto Transcript Centre. The transcript is certified by the University Registrar, bearing the Registrar’s signature. 

Electronic Transcript (eTranscript)

The eTranscript is official only when bearing the Blue Ribbon Symbol and a valid digital certification issued by Globalsign CA for Adobe. Read here for more information about how to authenticate the official eTranscript.

Transcript Fee

As per Category 6.2 (Administrative User Fees and Fines) of the University of Toronto Planning and Budget Ancillary Fees Schedule, the transcript fee is CAD$15 per transcript. This price includes digital delivery and Canada post mailing.

Courier Fees

As per Category 6.2 (Administrative User Fees and Fines) of the University of Toronto Planning and Budget Ancillary Fees Schedule, courier fees are as follows:

FedEx –Within Ontario/QuebecCAD$20 + CAD$15 Transcript Fee
FedEx –  Within all other provinces of CanadaCAD$25 + CAD$15 Transcript Fee
FedEx – Within the USCAD$30 + CAD$15 Transcript Fee
FedEx – All other International destinationsCAD$55 + CAD$15 Transcript Fee

FedEx will impose an additional fee if:

  • The address is incomplete
  • Fed-Ex corrects the address
  • You change the address after the package is released/shipped to Fed-Ex
  • You arrange for re-delivery at another time.

Individuals are responsible for covering the additional fees.  Failure to pay these additional charges will result in a financial hold on your academic record. 

Students are responsible for ensuring that their transcript order is timed appropriately so that all of the most up to date marks, grades, CGPA, academic standing and degree information appears on the transcript at the time of ordering.

The easiest way to ensure your transcript is up to date is to check your full academic history on ACORN prior to submitting your transcript order:

Please check with your registrar’s office if you are unsure when your marks/grades and degree information are updated on your academic record.

Transcript TypeProcessing TimesDelivery Times
eTranscript
Typically processed and delivered within half an hour
Paper TranscriptTypically processed within 1 business dayFedEx: 1 to 5 business days

Canada Post Mail‡:
Please see the Canada Post Website for estimated delivery times

Please note:

Any transcripts containing academic activities prior to September of 1998 may add 2 or more additional business days of processing to both paper and eTranscript orders.

Orders mailed with Canada Post cannot be tracked.  Students and alumni are responsible for following up to ensure that their transcript has arrived at its destination. The University of Toronto Transcript Centre is not responsible for transcripts that are lost or delayed in the mail or sent to an incorrect address that was entered or selected by the student or alumni.

Photo identification must be uploaded to validate a self-registered account on the University of Toronto Parchment Storefront.  Orders without the appropriate identification will not be released.

The Transcript Centre accepts any of the following identity documents, so long as they are (a) valid (i.e. original and not expired) and (b) contain a photo that is no more than 5 years old:

  • Passport
  • Canadian Driver’s License
  • Provincial Photo Card
  • Nexus card (Belonging to a Canadian Citizen)
  • Certificate of Indian Status issued by the Government of Canada
  • Permanent Resident (PR) Card issued by the Government of Canada
  • Canadian Armed Forces Identification Card

Transcripts will not be released to students and alumni with a financial or administrative hold on their record. Ordering will be disabled on ACORN when a hold is detected. Alumni orders placed through the University of Toronto Parchment Storefront will be cancelled. Students and alumni are responsible for resubmitting their transcript order once their hold has been cleared from their account.

For information about a financial hold,  please contact the University of Toronto Transcript Centre.

  • If it has been determined that the hold was placed by the Office of Student Accounts, you can contact them here
  • If the hold is from outstanding library fines, you can pay your fines online on the Library website.

For information on how to clear your administrative hold please contact your registrar’s office.

For security purposes, all paper transcripts issued directly to the student or alumni will be stamped “Issued to Student” on each of the transcript’s pages.

Effective March 10, 2020, the University of Toronto Transcript Centre no longer provides the option to order a transcript with the delivery method of “pickup”. This change applies at the University’s three campuses: St. George (Enrolment Services), the University of Toronto Mississauga, and the University of Toronto Scarborough. For the fastest processing and delivery time, please order an eTranscript (PDF). The eTranscript is typically processed and delivered within a half an hour or less.

The University of Toronto Transcript Centre does not complete attachments (e.g., tracking forms).

  • All documents attached to eTranscript orders will be sent to recipients as uploaded.
  • Only tracking forms are permitted to be sent with paper transcript orders. Tracking forms attached to paper transcript orders will be sent ‘as-is’ and will not be completed by Transcript Centre staff. All other documents submitted  to paper transcript orders will not be delivered with the transcript.

If you require a tracking form to be completed and attached to your paper or eTranscript order, please contact your registrar’s office first, and attach the completed version of the tracking form to your transcript order.

Electronic transcripts (eTranscript) recipients have 20 calendar days to access the document using the secure download link provided in the email sent to them from Parchment Inc. on behalf of the University of Toronto. After 20 calendar days, the recipient will no longer have access to the document and the requestor is required to place a new eTranscript order. No refund will be issued for the original eTranscript order. eTranscript orders older than 30 calendar days that have not been paid for will be automatically purged from a student or alumni’s University of Toronto Parchment Storefront account.

Graduate students with both an undergraduate and graduate academic record can request that the University of Toronto Transcript Centre send only their graduate academic record. If this option is requested, only the academic activities taken as a University of Toronto School of Graduate Studies student will appear on the transcript that is sent. Please note, the registration history and graduation summary (found at the top of the transcript) will show all University of Toronto registration history and degrees.

The University of Toronto respects your privacy.

Personal information that you provide to the University is collected pursuant to section 2(14) of the University of Toronto Act, 1971.

It is collected for the purpose of administering admissions, registration, academic programs, university-related student activities, activities of student societies, safety, financial assistance and awards, graduation and university advancement, and reporting to government.

In addition, the Ministry of Training, Colleges and Universities has asked that we notify you of the following: The University of Toronto is required to disclose personal information such as Ontario Education Numbers, student characteristics and educational outcomes to the Minister of Training, Colleges and Universities under s. 15 of the Ministry of Training, Colleges and Universities Act, R.S.O. 1990, Chapter M.19, as amended. The ministry collects this data for purposes such as planning, allocating and administering public funding to colleges, universities and other post-secondary educational and training institutions and to conduct research and analysis, including longitudinal studies, and statistical activities conducted by or on behalf of the ministry for purposes that relate to post-secondary education and training. Further information on how the Minister of Training, Colleges and Universities uses this personal information is available on the ministry’s website.

At all times it will be protected in accordance with the Freedom of Information and Protection of Privacy Act. If you have questions, please refer to https://governingcouncil.utoronto.ca/privacy or contact the University Freedom of Information and Protection of Privacy Coordinator at McMurrich Building, room 104, 12 Queen’s Park Crescent West, Toronto, ON, M5S 1A8.