Frequently Asked Questions
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Order an eTranscript for the fastest processing and delivery time. eTranscripts are typically processed and delivered within a half hour or less!
To cancel your transcript order please contact the University of Toronto Transcript Centre. Please note, if the your paper transcript has already been produced, or your eTranscript order has already been transmitted to the intended recipient, your order cannot be cancelled or refunded.
eTranscript: You can attach additional documents to your eTranscript order using the “Attachment” feature on the Order Details page of the University of Toronto Parchment Storefront. Attachments will be securely delivered to the intended recipient in a separate email as uploaded by the user.
Paper Transcript: You can upload a tracking form with your paper transcript order on ACORN. Please note, the University of Toronto Transcript Centre does not complete tracking forms attached to paper transcript orders and they will be sent ‘as-is’ to the intended recipient. All other documents submitted with your paper transcript will not be sent. If you require a tracking form to be completed, please contact your registrar’s office. For in person orders, you can provide the completed tracking form at the time of placing the order with a Transcript Centre staff member.
The University of Toronto does not issue unofficial transcripts. You can view and print your complete academic history by logging into ACORN and visiting the Academic History page.
IPR will appear if a course has finished but an approved grade/mark is not yet available. Please allow for additional time between the completion of your course(s) and the posting of your grades/marks to your official academic record. Be sure to check your academic history on ACORN before placing your transcript order to ensure your academic record is complete and your grades/marks are up to date. Please note, year-long courses (Y courses) that span the Fall and Winter terms will remain IPR in the Fall. The final grade/mark will appear on your transcript in the Winter term.
Please allow for additional time between your convocation ceremony and the posting of your degree information to your official academic record. Be sure to check your academic history on ACORN before placing your transcript order to ensure your degree information is on your academic record.
Ordering will be disabled on ACORN for students/alumni with a financial or administrative hold on their record. You must clear the hold on your record before you are able to order a transcript in ACORN. For more information about holds, please see the Service and Operational Policies page.
General Inquiries (eTranscript)
The eTranscript’s security feature will automatically add a watermark that reads “Copy of Official Transcript” when printed. Please order a paper transcript if you need a physical version of your official transcript.
Like a paper transcript, the eTranscript is a snap shot of your complete academic record at the time of its production. The eTranscript does not automatically update as your record changes in the future. Be sure to check your academic history on ACORN before placing your transcript order to ensure your academic record is complete.
The University of Toronto eTranscript’s security features do not allow it to be combined with other PDF documents. If you wish to send someone a copy of your eTranscript, send the secure PDF as a separate attachment.
A: If you don’t have ACORN access because you don’t have a UTORid, you can create an account directly on the University of Toronto Parchment Storefront. To do so, you must complete the consent process by uploading a valid government issued photo ID along with your first order. Once your consent is approved by a Transcript Centre staff member, your order will be processed and your account will be fully set-up for future ordering. Please allow for additional processing time while your consent is reviewed and approved.
We require valid government issued photo ID to complete the account creation process on the University of Toronto Parchment Storefront. See the Service and Operational Policies page for a list of accepted documents.
Please upload a scanned image, or a high resolution photo, of your valid government photo identification using the upload button on the Consent Page in the Parchment Storefront. Uploaded images will need to be processed by the University of Toronto Transcript Centre before your transcript(s) can be released. Please allow for additional processing time after the consent is submitted.
If you have already submitted a transcript order but have not completed the consent process, or had previously provided the wrong consent document, please login to the University of Toronto Parchment Storefront and click My Account in the top menu. At the bottom of the My Account page, there is a section to upload the required documentation to complete the consent process. Once you have uploaded valid government photo identification, please notify the University of Toronto Transcript Centre by email (firstname.lastname@example.org) to ensure the consent is approved in a timely manner.
For more information, please watch this helpful video about how to complete the consent process.
A student number is not required to create an account on the University of Toronto Parchment Storefront. If you would like to know your student number, please contact your registrar’s office for assistance.
Order Status (eTranscript)
If your eTranscript order was cancelled by a University of Toronto administrator for any reason, a delivery status update will be sent to your email with details of your order cancellation. Please note, for orders placed through ACORN, emails are sent to your UTORmail account (@mail.utoronto.ca or @alumni.utoronto.ca).
Your eTranscript order may be on hold for several reasons:
- You did not completed the consent process. If you just created an account on the University of Toronto Parchment Storefront (i.e., you don’t have a UTORid) and this is the first time you’ve submitted an order, your order may be on hold while we wait for you to complete the consent process. Once we have received and approved your consent, the hold will be cleared, and your order will be processed.
- You have academic activities older than September of 1998 on your record. If you completed courses and programs before the 1998-Fall term, your order may be on hold while we put your complete academic record together. Please allow for 2 or more additional business days of processing.
- You have a financial or administrative hold on your academic record. For information about a financial hold, please contact the University of Toronto Transcript Centre. If it has been determined that the hold was placed by the Office of Student Accounts you can contact them here. If you have outstanding library fines you can pay your fines online on the Library website. For information on how to clear your administrative hold please contact your registrar’s office.
Be sure to check the status of your eTranscript order on the University of Toronto Parchment Storefront by clicking Order Status in the main menu. You will also receive an email notification with details of the hold status.
Recipients of the eTranscript should check their spam/junk mail folder in their email account for the transcript order. eTranscripts sent on behalf of the University of Toronto by Parchment Inc. will come from the email address, email@example.com, with the subject line, “University of Toronto : Parchment Send Service :: Document #”.
eTranscripts are available for download for 20 calendar days. Please contact the requester of the transcript or the University of Toronto Transcript Centre for help.
Please contact the University of Toronto Transcript Centre for help. Always view the eTranscript with the latest version of Adobe Reader or Adobe Acrobat on desktop or laptop computer for the best compatibility.